Refund Policy

Next Day Delivery

From 3 local warehouses

90-Day Guarantee

Risk-free cash refunds

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100% authentic stock

90-Day Guarantee

REFUND POLICY

Shop with complete peace of mind. We offer a 90-day return policy (3 months), giving you ample time after receiving your item to request a full refund or replacement.

Return Eligibility: To be eligible for a successful return, your item must simply be in its original packaging.

Requesting A Return

We make the return pickup process effortless for you through two easy options:

1

Via Email: Contact us at Info@MyBestBuy.co.za. Please remember to include your contact details and order number.

2

Via Account: Log in to your Best Buy account, locate the specific order you wish to return, and click the 'Request Return' button.

Free Courier Collection: If accepted, we will email you a prepaid return shipping label. A courier will collect the item directly from your address.

Refund Timeline & Exchanges

Once our warehouse team receives and inspects your parcel, we process your payout quickly.

5 Days

Approved refunds are sent back to your original payment method automatically within 5 business days.

10+ Days

If banking delays cause your refund to take longer than 10 business days, reach out to Sales@MyBestBuy.co.za.

Need a quick exchange?

The fastest way to swap items is to initiate a return on your current product, and make a separate purchase for the new item immediately.

Damages & Order Issues

Please inspect your package immediately upon delivery. Contact us right away if an item arrives defective, damaged, or incorrect so we can evaluate the issue and make it right.

Non-Returnable Exceptions

Certain items cannot be returned: perishables (food, flowers), custom/personalized orders, and personal care goods (beauty products). We also cannot accept hazardous materials, flammable liquids, gases, or gift cards.